Delivery & Returns
Please note that we have limited stock and make the majority of our products to order. If you need your order by a certain date please contact us and we will do our best to meet your requirements.
All orders are being dispatched within 2 weeks. If you would like an up to date idea of how quickly we are currently dispatching orders or you need an order by a certain date, just contact us.
UK Christmas delivery:
All bird feeder orders placed before midday on Friday 20th December will be arrive on or before the 24th December. All other orders are subject to stock and we will aim to dispatch them as soon as possible.
Delivery to UK using 1st class or 1st class signed for post can take 1-3 working days but is usually next day.
Delivery to the rest of the world using tracked and signed for post usually takes 5-10 working days. Some parcels can take up to 30 days to arrive but this is very unlikely. You will be provided with a tracking code once your order has been dispatched. Please contact us ASAP if there has been a delay with your order and we will look into it for you.
If you have changed your mind about your order, please contact us to discuss this in the first instance.
You have 14 days of receipt of your goods to return them to us for a refund. Any items returned should be in an unused, fully resalable condition. Because our lighting components are made to order we charge a 15% restocking fee on all light orders.
Unless the product being returned is faulty or damaged, you will be required to cover the cost of returning the order to us. We recommend using a guaranteed postal service for returns and exchanges as we cannot be held responsible for any items lost in the post.